Company Description

Looking for a fulfilling career where you can make a real difference in the lives of pets and their owners? We are excited to announce that the brand new Priority Pet Urgent Care state-of-the-art clinic here in Wildwood is now open!

The Priority Pet Urgent Care mission is committed to providing easy-to-access quality care with a promise to our clients that their pets are our priority. We value teamwork, compassion, and excellence, offering a supportive work environment with opportunities for growth and development.

We look forward to connecting!

Our hours of operation are:

• Mon – Fri: 4 PM – 12 AM
• Sat – Sun: 10 AM – 6 PM

To learn more about us, please visit our website at https://prioritypetwildwood.com/

Job Description

The Veterinary Technician Team Lead is responsible for overseeing daily operations, maintaining workflow efficiency, supporting the medical team, and ensuring a high standard of patient care and client experience. This role serves as the bridge between staff and leadership.

1. Workflow & Operations Management

• Maintain smooth patient flow from check-in to discharge
• Monitor wait times and adjust staffing/assignments as needed
• Ensure all appointments and walk-ins are triaged appropriately
• Identify and resolve bottlenecks in real time
• Support estimate compliance
• Ensure all services and charges are captured appropriately

2. Team Leadership & Accountability

• Lead by example in professionalism, efficiency, and attitude
• Hold team members accountable to SOPs and performance expectations
• Provide real-time coaching and redirection
• Support onboarding and training of new team members

3. Patient Care Oversight

• Ensure accurate and complete patient histories
• Verify treatments, diagnostics, and charges are completed correctly
• Assist with critical cases and high-acuity patients as needed

4. Client Experience

• Ensure timely communication with clients
• De-escalate client concerns professionally and confidently
• Maintain a compassionate, service-driven environment

5. Communication

• Act as liaison between DVMs, CSRs, and technicians
• Provide clear direction during shifts
• Escalate concerns to Practice Manager when needed

Qualifications

We're Looking For:

• An experienced veterinary technician with at least 1-year professional experience in a leadership role is required.
  • A certified veterinary technician with an active license in FL would be preferred, but is not required.
• Strong leadership and decision-making abilities.
• Excellent communication and conflict resolution skills.
• Consistent punctuality and reliability in adherence to scheduled shifts.
• Availability to work some weekend shifts.
• Ability to multitask in a fast-paced environment.
• Problem-solving mindset with high accountability.
• Comprehensive knowledge of veterinary procedures, preventative care, and hospital operations.
• Expertise in safe and low-stress animal restraint techniques.
• Proficiency in various sample collection methods, including blood, urine, fecal, and skin specimens.
• Experience in radiographic positioning and image capture.
• Experience in anesthesia administration and surgical monitoring.
• Commitment to professional ethics and continuous learning.

Additional Information

Pay Range: $23 - $28/hr. depending on level of experience.

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) 

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/