MISSION STATEMENT

TO PROVIDE COMPREHENSIVE; HIGH QUALITY VETERINARY EMERGENCY AND CRITICAL CARE WITH EMPHASIS ON EXCEPTIONAL RELATIONS WITH OUR REFERRING VETERINARIANS; AND WITH OUTSTANDING CLIENT SERVICE AND PATIENT CARE; TO PROVIDE EMPLOYEES WITH DESIRABLE; FULFILLING AND FINANCIALLY REWARDING EMPLOYMENT.

HOSPITAL PHILOSOPHY

IT IS OUR DESIRE TO PROVIDE THE HIGHEST QUALITY EMERGENCY AND CRITICAL CARE TO OUR PATIENTS AND OFFER THE BEST POSSIBE SERVICE TO OUR CLIENTS; WE MUST ALSO UNDERSTAND THAT OUR MOST IMPORTANT CLIENT IS THE REFERRING VETERINARIAN.

WE VALUE CLIENT'S TRUST AND GOOD WILL.  COURTESY AND PATIENCE WITH CLIENTS AND THEIR PETS ARE OUR PRIORITIES.  AN ATTITUDE OF "WE ARE GLAD YOU ARE HERE" MUST BE CONVEYED TO EACH AND EVERY CLIENT.  CLIENTS FAVOR US BY SELECTING US TO CARE FOR THEIR PETS; AND NOT VICE VERSA.  THIS IS PROBABLY THE MOST IMPORTANT CONCEPT FOR YOU TO REMEMBER; AND MAKES IT EASIER TO UNDERSTAND AND SHOW GENUINE CONCERN AND INTEREST IN A CLIENT'S PROBEM.  GIVEN THIS PHILOSOPHY; WE MUST TREAT THE CLIENTS WITH CONCERN AND RESPECT EVEN (AND ESPECIALLY) WHEN THEY ARE DISTRAUGHT OR ANGRY BECAUSE OF THEIR PET'S CONDITION.  IN EMERGENCY SITUATIONS; CLIENTS WHO ORDINARILY MAY BE VERY NICE PEOPLE CAN BE DONWNRIGHT DIFFICULT TO DEAL WITH; THIS PRESENTS 1 OF THE GREATEST CHALLENGES TO THE EMERGENCY TEAM.  NEVER FORGET THAT OFTEN WE ARE DEALING WITH HIGH EMOTIONAL LEVELS AND THE CLIENTS WILL EXPRESS ANGER AND FRUSTRATION WITHOUT MEANING IT.